If you’ve had much experience with WordPress hosting you’ll typically know that the support on offer tends to, well, suck! Promises of live chat, 24/7 help and more lead you to feel in safe hands… until you actually need help that is!
Pressidium Support – Real Support when you need it most!
Don’t roll your eyes, but we really are different. We only employ support staff who really know their stuff. Not only WordPress but also the Pressidium platform. We know you’ll notice the difference straight away should you ever need help and it’s one of the reasons why when you’ve experienced hosting with us, you’ll never want to leave.
24x7x365
They’re not just numbers… our support team is on hand year-round. You’ll never wait more than a few minutes for a response to a support ticket when it’s first submitted and the support agent assigned will stick with you and the ticket until things are resolved.
Submitting a Support Ticket
The easiest way to get in touch with the support team is by submitting a support ticket from within the Dashboard.
Step 1:
Log into your Dashboard and click on the Support ticket icon in the left-hand menu.
Step 2:
Click on the ‘Create New Ticket’ button found to the top right of the screen. A modal window will open. Fill out the form with as much detail as you can and then press ‘Create Ticket’.
Step 3:
Go grab a coffee. We’ll get back to you asap no matter the time of day or night.
You can keep track of your support tickets from within the Dashboard. Previous Support tickets can be a useful resource if you experience similar issues in the future.
What if I can’t access my Dashboard?
Don’t worry! Please email support@pressidium.com (ideally from the email address associated with your account) and we’ll go from there.
